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Stephen D. Caraway

Chief of Police





500 Veterans Boulevard

Kenner, LA 70062

(504) 712-2200

FAX (504) 712-2209




Contact:  Sergeant Brian McGregor


Office: (504) 712-2252

Date: 11/19/2013

Homeowner warning

 Kenner - The Kenner Police Department, the City of Kenner, and the Better Business Bureau of Southwest Louisiana (BBB) are receiving calls regarding a mailing local consumers have received from HomeServe USA.  The mailing informs recipients that there property (its location) has appeared in review of records for Kenner and found that there exterior sewer/septic line is not covered with Exterior Sewer / Septic Line Coverage.

 The letter then provides an 877 number and deadline to enroll in their coverage.  Consumers have stated that the mailing appears to be from a government or parish agency.  All agencies are advising consumers to read these notices very carefully, particularly the portion that says "HomeServe" is an independent company separate from your local utility or community.

In the City of Kenner residents do not have a septic tank.  Agencies warn that this potentially is a scam and that they likely are trying to sell something that should already be covered by a homeowner's insurance.

Agencies (the Kenner Police Department, City of Kenner, and BBB) recommends the following tips to consumers who receive a call or letter from Home Services USA or similar companies:

  • Never agree to any contract over the phone without first receiving it in writing

  • Read the service contract very carefully and make sure you have a clear understanding of it, especially each of the exclusions, before agreeing to purchase.

  • Review your homeowner's insurance policy to see if coverage is already provided.  Contact your insurance company to ask how this coverage would work in conjunction with your currecnt policy.

  • Make sure the company has a reasonable cancellation policy in case you change your mind after signing up.

  • Check the company's BBB Business Review to see if there is any unanswered, unresolved and/or unusual pattern of conplaints at or by calling BBB at 337-478-6253.

Anyone having any questions concerning this mailing or potentially feel they are being scammed, please call the Kenner Police Department at (504)-712-2222, the Mayor's Office (City of Kenner) at (504)-468-7240, or the BBB at the number listed above.



Steve Caraway

Chief of Police


Kenner Police Complex

500 Veterans Blvd.

Kenner, LA. 70062

(504) 712-2200

Kenner Police:
(504) 712-2222

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Drug Tip Hotline:

(504) 466-3073